General Note: Any hub manager faces this situation shall call directly Ali Usama on : +20111213418.
Title | Description |
Governmental representative "Employee, Officer, Delegate, Inspector" visits any of Egypt's Hubs. | The below process is to be followed whenever Governmental representative "Employee, Officer, Delegate, Inspector" visits any of Egypt's Hubs. |
Scenarios | Escalation |
1-Governmental Representatives ask for any operation license Ex: Postal License. 2- Governmental Representative asks to inspect the place. 3- Governmental Representative asks for Hub Manager's Personal Credentials. 4- Governmental Representative asks for Gifts or Money. | Those cases are to be escalated to the Legal Team Directly and Immediately. |
Teams involved | Red Lines |
- Legal Team. - Operation Team - Fleet team | - Performing any action without resorting to the legal team. - any lousy attitude toward the governmental employees. - representing any documents without permission from the Legal team. |
SLAs | |
- Overall case: 1 hr -Welcoming the government employees by presenting a very caring and hospitality attitude. - Asking delightfully for the governmental credentials "IDs - Police Charts"/ any formal documents for the visits. - Calling Legal Support " ALi Usama : 0111213418. | |
Process
Step 1
Operation team / Hub Manager | Hub Manager informs the related hub that he faces any legal escalation from any governmental entity. Calling Legal Support " ALi Usama : 0111213418. | |
Step 2
Operation coordinator agent | The operation coordinator agent creates a ticket assigned to the Legal Team including a Detailed description of the situation in Arabic "عامية" | |
Step 3
Legal Team | The legal team instructs the way of handling and settling the situation via phone | |