TABLE OF CONTENTS:

What are the kinds of parcels in KSA?

  • Till now all the packages are parcels and considered normal.

What are the price plans in KSA?

  • For all price plans, you will find it in this link

 We will press on (KSA Prices) and then we can choose the business’ price plan from the prices plan's drop-down menu as mentioned below.


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  • Bosta fees are calculated per order according to the business’ price plan and it’s without VATs.

  • We have two types of extra fees that the business can charge for the (COD) and (CCOD), and as per its price plan as mentioned below.

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How can we calculate Taxes?

  • The taxes value is fixed per order (15%), and we add it to the order's total fees.


When will be the cash-out?

  • All price plans bank transfer is every Sunday (The business will receive the amounts from Saturday till Friday) of the week before.
  • 1-B is the only price plan that contain Next day COD transfer with no Extra fees till now.


Note: sometimes the orders on Thursday are reflected in the system on Friday.


  • The transfer will be reflected on Tuesday, and we will inform the business that the cash-out frequency is Tuesday.

  • You can find all the payment transfers updated Here

  • If the business contacts us on Tuesday asking for the transaction, we will confirm that he will receive it by the end of the day.


What if there is a delay in cash-out?

  • If the business contacts us on Wednesday onwards complaining of cash-out delay, We will send an email to (Mohamed Raafat, and Ahmed Hesham) and CC (ksa-am@bosta.co , Quality Assurance, Care Quality, and Hadeel Osama).

What if the business wants to make a deposit or wants to clear the negative balance?

  • In this case, we will inform the business with our bank details, and after he makes his payments we will advise him to send us the receipt and we will send it to (Mohamed Raafat, Ahmed Hesham) and CC (Maryam Mehrem,ksa-am@bosta.co , Quality Assurance, Care Quality, and Hadeel Osama), also we will send E-mail to the mentioned names in case the business has any issue regarding the transaction.


Beneficiary Name: BOSTA COMPANY FOR PARCEL TRANSPORTATION

Account Number :  65000000338900

IBAN                       : SA7210000065000000338900

How can we activate the deactivated accounts?

  • In this case, we will activate the business’s account even if he is in debt, and we will send an E-mail to (Tech Support, Mohamed Raafat, and Ahmed Hesham) and CC (ksa-am@bosta.co , Quality Assurance, and Hadeel Osama) to activate the account.

What if the order got canceled due to the Uncovered zone and we charge the customer as it is RTO?

  • If the order got canceled due to an uncovered zone and we charged the business as RTO, Then we will raise an Email to (ksa-am@bosta.co) to ask for compensation.