Fulfillment Service : Bosta

TABLE OF CONTENTS

Bosta offers a fulfillment service for clients where we fulfill, pick, pack, and ship orders for their consignees.

A fulfillment center is a service providing space that a seller or hires to outsource their order fulfillment.
The primary function of a fulfillment center is to manage the seller’s inventory, store the inventory, and deliver orders directly to customers.
Currently, the fulfillment center is in the sorting facility in El-Riyad

The service is still in the testing phase we have only 3 clients
The business can join the fulfillment service through the AMs ( Karim Hosny & Abdlerahman Nasr)

The default: The business should drop off its items by itself in the fulfillment center (Sorting facility)
The business should drop off its items by itself in the fulfillment center (Sorting facility At El-Riyad) there is no drop of cut off time

Note* We cannot fulfill those products:

Now the merchant can make deliver orders only.
Once the merchant dropped off the items will be an active merchant.
Now they are placing orders manually, the mechant can start send his order to Karim Hosny & Abdelrahman Nasr, and they will send to th fulfillment center to fulfill the orders.
Orders status on the system will be: Created, Fulfilled, In transit, Received at warehouse, Delivered or/ RTS (return to Stock)
Placing orders cutoff time: 5 PM to be fulfilled on the same day. In case the orders have been placed after 5 PM, They will be fulfilled the next day.
The RTO will be (return to stock) and the SLA to be on the system RTS in case the order is not delivered is 24 WH.

If The order is fulfilled by Bosta and exceeded the agreed SLA to be fulfilled and the order status is still created:

Send an email to ksa-am@bosta.co to check with the sorting the reason of the delay.

Fulfillment Service Print