If the order Status is still Created and the business wants to :

• Change or edit the address 
• Change COD 
• Reschedule order
• Allow opening the package 
• Add special instructions 
• Change Phone number

Educate the business to do it from his dashboard

If the order Status is (Picked up - Received at the warehouse - In transit -Assigned Route) and the business wants to :

• Change or edit the address 
• Change COD 
• Reschedule order
• Allow opening the package 
• Add special instructions 
• Change Phone number

Take the action from the admin dashboard and Raise a ticket to the concerned Hub. 

If the order Status is (Out for delivery - Received an Exception) and the business wants to :

• Change or edit the address 
• Change COD 
• Reschedule order
• Allow opening the package 
• Add special instructions 

Advise the business we cannot change it.

If the order Status is (Out for delivery - Received an Exception) and the customer wants to change The phone number:

Raise a ticket to the Hub to conmunicate the number number with the Star

& adivse the cusotmer that we will try to do it.